Here you will find all the information you need regarding returns. Click below to go directly to the right section for you. If you can't find what you need here, email our team at hello@minibeau.com.
What is your refund policy?
We want to ensure that your purchase is everything you hope for. To help achieve this, we ask that you double-check any personalisation and colour options before proceeding to the checkout and ensure that delivery information is correct.
Unfortunately, due to the nature and speed of our production teams, it is not always possible for us to rectify changes once production has started. As our wallpaper, Arnold and the Caterpillar flags and personalised prints are printed to order, unfortunately, we can’t accept cancellations or returns on these orders once they have gone to production unless there is a fault with the product. Read more about why we print to order here. Your statutory rights are unaffected.
For in-stock items and art prints, we offer a 30-day returns policy. To request a refund, please log into your Customer Account using the email address that you placed your order with. If you wish to exchange your order, please include this in the text box on the Return Request page, in your Customer Account. If an exchange isn't requested, a refund will be processed once your return has been checked back into stock.
I've got a problem with my order, what next?
Customer satisfaction is incredibly important to us, so if something’s not right, we want to fix that for you. To let us know, please log into your Customer Account using the email address that you placed your order with, letting us know what the issue is. Please report any issues within 7 days of receiving your order. Our team will request photos/videos showing the issue with the product. Unfortunately, without photographic evidence of faults or damage, we will be unable to proceed.
If you wish to exchange your order, please include this in the text box on the Return Request page, in your Customer Account. If an exchange isn't requested, a refund will be processed.
