Here you will find all the information you need regarding returns. Click below to go directly to the right section for you. If you can't find what you need here, email our team at firstname.lastname@example.org.
What is your refund policy?
We want to ensure that your purchase is everything you hope for. To help achieve this, we ask that you double-check any personalisation and colour options before proceeding to the checkout and ensure that delivery information is correct.
Unfortunately, due to the nature and speed of our production teams, it is not always possible for us to rectify changes once production has started. As our Wallpapers and Art Prints are printed to order, unfortunately we can’t accept cancellations or returns on these orders once they have gone to print. Read more about why we print to order here . Your statutory rights are unaffected.
For in-stock items, we offer a 30 day returns policy. The item must be unused and in as-new condition. We recommend returning your items via a tracked service such as Royal Mail Tracked, as we can’t issue refunds for items that have been lost in transit. Please ensure they are well packaged, so they reach us in a good condition and we can successfully process your return.
We’re sorry but we can’t currently process exchanges. If you’d like to swap an in-stock item for something else, we recommend returning the original order and re-ordering your new item.
I've got a problem with my order, what next?
Customer satisfaction is incredibly important to us, so if something’s not right, we want to fix that for you. Please email email@example.com and will get back to you as soon as we can. We aim to answer all customer service queries within 48 hours, during our business hours of 9:30 - 14:30 GMT Monday - Thursday.
Please report any issues within 7 days of receiving your order, including your order number, a description of the issue, and photos/videos showing the issue with the product. Unfortunately, without photographic evidence of faults or damage, we will be unable to proceed.